Cian Murphy
40 años
Dublin
Tecnología y TI, Experto en apoyo informático
Experiencia laboral total (17 años y 10 meses)
Provided desktop and network support for SME clients; put together the company's first standardised onboarding checklist for new starters.
Led a three-person IT support team at a growing company; brought average ticket resolution time down by introducing a tiered support model.
Manage a six-person IT support team for a 400-employee company; own the SLAs, escalation handling, and support tooling.
Competencias
Sobre mí
These days I lead a six-person support team for a 400-employee company: I set the SLAs, take the escalations the front line can't crack, and run onboarding for every new IT hire we bring in. IT support has been my field since 2008. Ready for something broader — IT operations or infrastructure management, ideally with a bigger remit than support alone.
Formación
Idiomas
Inglés - Nativo o bilingüe
Nacionalidad y permiso de trabajo
Permiso de conducir
Sin coche